Refund policy

Overview

Print Nature Studios is the brand name under which the trustee or trustees of Operation 413 Trust, acting solely in their fiduciary capacity (collectively, the “Trustee”), operate this store. In this policy, “Print Nature Studios,” “we,” “us,” and “our” refer to the Trustee operating as Print Nature Studios.

We want you to feel confident ordering from us and to be happy with the artwork you receive. This policy explains when an order can be changed or canceled, when we accept a return, and how we handle damaged, defective, incorrect, delayed, or lost orders.

This policy is part of our Terms of Service. Shipping estimates, tracking, address issues, customs, and delivery details are addressed further in our Shipping Policy.

1. Made-to-Order Products and Final Sales

Unless a product page states otherwise, every physical product is created specifically after an order is placed. Because we do not keep inventory of these items and cannot restock routine returns, all sales are final for change-of-mind purposes where permitted by applicable law.

We do not accept voluntary returns or exchanges because of:

• A change of mind or personal preference
• An accidental or duplicate order
• Selection of the wrong artwork, size, format, frame, color, or other option
• A product no longer being wanted or needed
• Finding a different price elsewhere
• Minor color or appearance differences caused by screen settings, device type, lighting, print materials, natural material variation, or the production process

Discounted and sale items follow the same policy. Gift cards are nonreturnable except where applicable law requires otherwise.

This final-sale rule does not apply when an item arrives damaged, defective, incorrect, or materially different from what was ordered. It also does not limit a cancellation, withdrawal, warranty, conformity, return, refund, or other consumer right that applicable law does not allow us to exclude.

2. Order Changes and Cancellations

Please review the artwork, product type, dimensions, format, frame option, personalization details, billing information, and shipping address carefully before completing checkout.

If you need to request a change or cancellation, email us immediately at print.nature.studios@pm.me with your order number and the requested change. We will gladly try to help, but a request is not approved until we confirm it in writing.

Production may begin soon after an order is placed. Except where applicable law gives you a nonwaivable cancellation or withdrawal right, an order cannot be changed or canceled once it has entered production. Our customer-service response-time goal does not extend the time available before production begins.

3. Damaged, Defective, Incorrect, or Materially Different Items

Please inspect your order when it arrives. If an item is damaged in transit, contains a manufacturing defect, is not the item or option you ordered, or is materially different from its product description, email us at print.nature.studios@pm.me within 30 days after delivery.

Please include:

• Your order number
• A brief description of the problem
• A clear photograph showing the entire item
• One or more clear close-up photographs showing the affected area
• Photographs of the packaging and shipping label if the item or package was damaged during delivery

Please keep the item and its packaging until we confirm that they are no longer needed. Do not return or mail the item unless we give you instructions to do so.

After reviewing the information, we will work with you to make the situation right. Depending on the circumstances and applicable law, the resolution may be a free reprint or replacement, a full or partial refund, or another legally required remedy. If applicable law gives you the right to choose a particular remedy, we will honor that right. If we require a damaged, defective, incorrect, or materially different item to be returned, we will provide return instructions and cover the reasonable return cost as required by applicable law.

Reporting the issue within 30 days allows us to use our standard production-partner claim process. This request does not shorten a warranty, legal guarantee, conformity period, or other right that applicable law does not allow us to limit.

4. What Is Not Normally Considered a Defect

Minor differences between an on-screen image and a finished product are not necessarily defects. Color and appearance can vary because of monitor settings, device type, lighting, paper or other print materials, natural material variation, ink, and the printing process.

An item is also not defective merely because the customer selected the wrong artwork, size, format, frame, color, or other option. Damage caused after delivery by misuse, improper handling, improper care, alteration, or failure to follow product instructions is not covered, except to the extent applicable law provides otherwise.

5. Exchanges

We do not offer routine exchanges because products are made to order. If we sent an incorrect item or an approved remedy includes a replacement, we will arrange that resolution without requiring you to place a second order.

6. Delayed or Lost-in-Transit Packages

Because products are made after they are ordered, production time and carrier transit time are separate parts of the estimated delivery timeframe. Delivery dates are estimates unless we expressly state that a date is guaranteed. If tracking has not updated or your package is past the latest estimated delivery date, check the tracking page and contact us so we can review the shipment.

A carrier, weather, customs, or other delay outside our reasonable control does not automatically qualify an order for a refund. We will still provide any delay notice, cancellation option, refund, or other remedy required by applicable law.

To preserve available carrier and fulfillment claims for a package that remains undelivered:

• For domestic United States shipments and regional European Union shipments, contact us when the package has remained undelivered for 30 calendar days after the shipment date shown in the tracking information and no later than 7 calendar days after that point.
• For other international shipments, contact us when the package has remained undelivered for 45 calendar days after the shipment date shown in the tracking information and no later than 7 calendar days after that point.

You may contact us earlier whenever tracking shows a loss, return, delivery exception, or unexplained delay. We may ask you to verify the delivery address and contact the local postal service or carrier because some packages are held for pickup.

If a package is confirmed lost in transit and the loss was not caused by an incorrect or incomplete customer-provided address, we will work with you on an appropriate replacement, refund, or other remedy. These claim-reporting windows do not limit any nonwaivable right you may have concerning delayed or undelivered goods.

7. Packages Marked Delivered but Not Found

If tracking shows that a package was delivered but you cannot locate it, please first:

1. Confirm that the shipping address on the order is correct.
2. Check around the delivery location and with members of your household.
3. Check with neighbors, building management, a mailroom, or another safe delivery location.
4. Contact the carrier or local postal service and request the delivery details.

If the package still cannot be located, email us promptly at print.nature.studios@pm.me with your order number and any information provided by the carrier. We will review the tracking and available delivery information and help determine the appropriate next step. A package confirmed as delivered to the address provided is not automatically eligible for a replacement or refund, except where applicable law requires otherwise.

8. Incorrect, Incomplete, or Undeliverable Addresses

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an error. We will try to correct it if production or shipment has not progressed too far, but an address change is not guaranteed.

If an order is returned, lost, or otherwise undeliverable because of an incorrect or incomplete address supplied at checkout, an automatic replacement or full refund is not guaranteed. Additional production or shipping charges may apply if you ask us to send the order again. This does not apply when the address error was ours and does not limit rights that applicable law does not allow us to exclude.

9. Statutory Consumer Rights

This policy describes the voluntary return and issue-resolution practices of Print Nature Studios. It does not exclude or limit a consumer right or remedy that cannot lawfully be excluded or limited.

Depending on your location, you may have additional rights concerning cancellation, withdrawal, product conformity, legal guarantees, faulty goods, delayed delivery, return costs, or the choice of remedy. We will honor those rights when they apply. A request to report a production issue within 30 days is not intended to replace a longer nonwaivable legal guarantee or warranty period.

10. European Union, European Economic Area, and United Kingdom Withdrawal Rights

If you are a consumer in the European Union, European Economic Area, or United Kingdom and your purchase qualifies for a statutory right of withdrawal, you may withdraw from the purchase without giving a reason. You may exercise this right before delivery or within 14 calendar days after the day on which you, or a third party you designate other than the carrier, takes physical possession of the goods. If one order is delivered in separate shipments, the period generally begins after the last qualifying item is delivered.

To exercise the right of withdrawal before the deadline, use the electronic return or cancellation function available through your customer account or order page, or send an unambiguous statement to print.nature.studios@pm.me. You may use the model withdrawal form at the end of this policy, but use of that form is optional. We will acknowledge an electronically submitted withdrawal request by email.

After notifying us, you must send the goods back within 14 calendar days, unless applicable law provides a different period. Contact us before mailing anything. We will give you the correct return address and instructions for the item. The return location may differ from the address shown on the original package or from our correspondence address.

For a change-of-mind withdrawal, you are responsible for the direct cost of returning the goods unless we agree to pay it or applicable law requires us to pay it. We recommend using a trackable shipping method and keeping proof of shipment. No restocking fee applies to a valid statutory withdrawal.

You may inspect the goods as you reasonably would in a store. You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

For a valid withdrawal, we will reimburse the payments required by applicable law, including the cost of our least expensive standard outbound delivery option when required. We are not required to reimburse the additional cost of a more expensive delivery method that you selected. The refund will be made to the original payment method unless you expressly agree to another method and incur no fee.

We will make the reimbursement without undue delay. For European Union and European Economic Area withdrawals, this is generally no later than 14 calendar days after we receive your withdrawal notice, although we may withhold reimbursement until we receive the goods or you provide acceptable evidence that they were sent back. For United Kingdom withdrawals, this is generally no later than 14 calendar days after we receive the returned goods or acceptable evidence that they were sent back. Any earlier or more favorable deadline required by applicable law will apply.

The statutory withdrawal right may not apply to goods made to your individual specifications or goods that are clearly personalized. An ordinary artwork or product is not treated as personalized solely because it was printed or produced after you placed the order. Defective, incorrect, or nonconforming goods remain subject to all remedies required by applicable law, even when a change-of-mind withdrawal exception applies.

The withdrawal right is separate from rights concerning faulty or nonconforming goods. Consumers in the European Union and European Economic Area generally receive a minimum two-year legal guarantee for goods that are faulty or do not match their description, and national law may provide longer or additional protection. United Kingdom consumers also retain all statutory rights and remedies for goods that are faulty, not of satisfactory quality, not fit for purpose, or not as described. These rights are not limited to our 30-day production-partner claim process.

If the law of your country gives you more favorable or additional rights, those rights apply.

11. Returns and Return Addresses

Do not send merchandise to the return address printed on a shipping package, or our correspondence address unless we specifically instruct you to do so.

The correct return location can vary by product, issue, and fulfillment region. If a return is authorized or legally required, we will provide the return address, deadline, packaging instructions, and any applicable shipping-label information. An item sent without first notifying us may be delayed, refused, or sent to a location that cannot process it. Nothing in this section restricts a valid statutory withdrawal or other nonwaivable right.

12. Approved Refunds

Unless applicable law requires a different method, an approved refund will be issued to the original payment method and in the currency used for the order. We will send confirmation after the refund has been issued.

After we issue a refund, your bank, card issuer, or payment provider may take up to 10 business days to process and post it. This financial-institution processing time is separate from any deadline that applies to us. If more than 15 business days have passed since we confirmed that the refund was issued, email us at print.nature.studios@pm.me.

The refund timing and amounts stated in Section 10 control for a statutory withdrawal. Other refunds include shipping charges, taxes, duties, or fees only when stated in the approval or required by applicable law. Amounts paid directly to a carrier, customs authority, or government agency and not collected by us may need to be requested from that party.

13. Contact Us

Questions, order-change requests, withdrawal notices, and concerns about a return, replacement, or refund may be sent to:

Store name: Print Nature Studios
Legal seller: The Trustee of Operation 413 Trust, acting solely in a fiduciary capacity and operating as Print Nature Studios
Email: print.nature.studios@pm.me
Mailing address for notices and correspondence: 310 4th Ave S, Suite 5010, PMB 91945, Minneapolis, MN 55415, United States

The mailing address above is not a merchandise return address unless our return instructions expressly designate it as one.

We aim to respond to customer-service inquiries within two business days, excluding weekends and holidays.

14. Optional Model Withdrawal Form

Complete and send this form only if you wish to withdraw from an eligible purchase. You may instead send any other clear statement that identifies the order and communicates your decision to withdraw.

To: Print Nature Studios, operated by the Trustee of Operation 413 Trust
Email: print.nature.studios@pm.me
Mailing address for notices: 310 4th Ave S, Suite 5010, PMB 91945, Minneapolis, MN 55415, United States

I give notice that I withdraw from my contract for the following goods:

Order number:
Goods:
Date ordered:
Date received:
Customer name:
Customer address:
Customer email:
Signature, only if submitted on paper:
Date: