Shipping policy

1. Made-to-Order Production

Each Print Nature Studios product is made especially for you after your order is placed. Most orders are produced and ready to ship within 2–7 business days. Production may take longer during holidays, high-volume periods, or when a product needs to be reprinted during quality review.

Production time is separate from carrier transit time.

2. Estimated Shipping Times

After production, estimated carrier transit times are generally:

United States: 2–8 business days, depending on the available shipping method
International: 10–30 business days for standard shipping

The estimate shown on the product page or at checkout applies to your order when one is displayed. Delivery dates are estimates and are not guaranteed unless we expressly state otherwise. The destination, product, production partner, carrier, customs processing, weather, and seasonal volume can affect delivery time.

If we learn that an order cannot ship within the timeframe provided, we will contact you and provide any delay notice, cancellation option, or refund required by applicable law.

3. Shipping Charges and Tracking

Available shipping methods and charges are displayed at checkout. When tracking is available, you will receive a shipping-confirmation email after the carrier accepts the package. An order containing multiple products may arrive in separate packages with separate tracking information.

4. International Orders

International orders may be produced or shipped from a country different from the destination country. Customs processing can delay delivery.

Import duties, taxes, brokerage fees, or other government charges may apply. If these amounts are not collected at checkout, the recipient is responsible for paying them to the extent permitted by law. We cannot predict or control charges imposed by a destination country, carrier, or customs authority.

5. Shipping Addresses and Undeliverable Packages

Please review your shipping address carefully before placing an order. If you notice an error, email us immediately at print.nature.studios@pm.me. We will try to correct it if production or shipment has not progressed too far, but changes are not guaranteed.

If a package is lost, returned, or undeliverable because the customer provided an incorrect or incomplete address, an automatic replacement or full refund is not guaranteed. Additional production or shipping charges may apply to send the order again. This does not apply when the address error was ours or where applicable law provides otherwise.

6. Delayed or Lost Packages

If tracking shows a delivery exception, stops updating, or passes the latest estimated delivery date, check the tracking page and contact the carrier or local postal service. Then email us at print.nature.studios@pm.me with your order number so we can help review the shipment.

To preserve available fulfillment claims for a package that remains undelivered:

For domestic United States shipments and regional European Union shipments, contact us when 30 calendar days have passed after the shipment date shown in tracking and no later than 7 calendar days after that point.
For other international shipments, contact us when 45 calendar days have passed after the shipment date shown in tracking and no later than 7 calendar days after that point.

You may contact us sooner whenever tracking indicates a loss, return, delivery exception, or unexplained delay. These reporting windows do not limit any consumer right that applicable law does not allow us to exclude.

7. Packages Marked Delivered but Not Found

If tracking shows that a package was delivered but you cannot locate it, please confirm the address, check around the delivery location, ask household members, neighbors, building management, or the mailroom, and contact the carrier for delivery details.

If the package still cannot be found, email us promptly with your order number and any information provided by the carrier. We will review the available information and help determine the appropriate next step. A package confirmed as delivered to the address provided is not automatically eligible for a replacement or refund, except where applicable law requires otherwise.

8. Damaged, Defective, or Incorrect Orders

If an order arrives damaged, defective, or incorrect, keep the item and packaging and contact us within 30 days after delivery. Please follow the photograph and reporting instructions in our Return and Refund Policy. Do not mail an item to the address printed on the package or to our correspondence address unless we specifically instruct you to do so.

9. Contact Us

Questions or concerns about shipping may be sent to:

Print Nature Studios
Operated by the Trustee of Operation 413 Trust
Email: print.nature.studios@pm.me

We aim to respond within two business days, excluding weekends and holidays.

This Shipping Policy is part of our Terms of Service and should be read together with our Return and Refund Policy. Nothing in this policy limits rights or remedies that cannot legally be excluded.